Frequently asked questions

2 to 4 days for local items, 4 to 8 days in other served cities. Imported items arrive in 12 to 25 days, with a tracking number.

They depend on your city and are shown before payment. Pickup point collection costs less than home delivery.

Yes. At checkout, choose “Pickup point” and select the nearest point. You will receive a pickup code.

On the tracking page, enter your order number (CC-…). Each delivery step is recorded there by the carrier.

M-Pesa, Airtel Money, Orange Money, bank card (Visa / Mastercard), and cash on delivery in served cities.

After confirming your order, a payment request is sent to the given number. Approve it with your PIN: the order is recorded as soon as it is approved.

The order stays pending and no money is taken. You can retry payment from the tracking page or choose another method.

Yes. The displayed price includes estimated import fees and taxes. Delivery is charged separately at checkout, based on your city and the service you choose.

If your item never arrives, is damaged, or does not match the description, open a dispute within 7 days of delivery. Our team mediates and can refund all or part of the order.

Each shop is vetted by our team (ID, contact details, business) before going live. Verified sellers carry a badge on their shop.

Yes, 16% VAT appears on a separate line of your invoice where required by regulation.

Go to the Privacy & data page to request access, correction, or deletion of your information.