Help & support
AI shopping assistant
Describe what you are looking for — the assistant will point you to the right items.
Chat with the assistant for personalized recommendationsFrequently asked questions
Which payment methods do you accept?
M-Pesa, Airtel Money, Orange Money, bank card (Visa / Mastercard), AfriTrade wallet, and cash on delivery in served cities.
How long does delivery take?
2 to 4 days for local items, 4 to 8 days for other served cities. Imported items arrive in 12 to 25 days, with tracking.
Can I pick up my order at a pickup point?
Yes. At checkout, choose “Pickup point” and select the nearest point. Fees are lower there.
How does buyer protection work?
If your item never arrives, is damaged, or does not match the description, open a return from your profile within 7 days of delivery. Our team mediates and can refund all or part of the order.
Are import fees included?
Yes. The displayed price includes estimated import fees and taxes. Delivery is charged separately at checkout, based on your city and the service you choose.
Buyer protection rules
- • Item not received: full refund after carrier investigation.
- • Wrong or missing item: replacement or refund.
- • Damaged item: partial or full refund depending on the evidence provided.
- • Item very different from the description: full refund.
- • Opening window: 7 days after receiving the parcel.