Community guidelines
What we expect from sellers, buyers and creators to keep a safe, honest and transparent marketplace in the DRC.
Our commitment
We want every order to be predictable: compliant products, real prices, met deadlines and recourse if something goes wrong. These rules apply to all accounts without exception, and are enforced gradually and transparently.
Rules for sellers
- • List lawful, available products that match their photos and descriptions.
- • Show a clear total price, with no hidden fees added after ordering.
- • Meet the stated preparation times and flag any stockout.
- • Answer buyer questions within 24 business hours.
- • Never ask a customer to pay off-platform to dodge the commission.
- • Respect the arbitration decision in case of dispute.
Prohibited products
- • Weapons, ammunition and dangerous objects
- • Unauthorized medicines and pharmaceutical products without approval
- • Narcotics and illicit substances
- • Counterfeits, brand copies and fake documents
- • Protected species, ivory and banned animal products
- • Illegal, hateful or abusive content
- • Resold personal data, accounts and financial services
Rules for buyers
- • Provide an accurate name, phone number and address so delivery can succeed.
- • Pay for the order or show up for pickup within the agreed times.
- • Report real problems: false claims lead to account suspension.
- • Treat sellers and couriers with respect, including during a disagreement.
Rules for affiliate creators
- • Clearly disclose affiliate links and never promise misleading results.
- • Do not create fake reviews, fake orders or artificial traffic.
- • Do not use other people's content without permission.
- • Respect the stated commission and the privacy rules on customer data.
Buyer protection
• Sale proceeds are released to the seller after delivery is confirmed.
• A dispute or return can be opened within 7 days of receipt.
• The arbitration team replies within 48 hours and can order a refund, a replacement or a reasoned rejection.
• Refunds are credited to your wallet or your mobile money account.
Full details on buyer protection.
Enforcement
Depending on severity and repetition, we apply:
A written warning with a deadline to comply.
Removal of the affected product listings.
Temporary account suspension and freezing of payouts under review.
Permanent account closure for fraud, counterfeiting or danger to customers.
Report a problem
Report a suspicious listing, behavior or payment: every report is reviewed by the trust and safety team.